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  • Privacy Policy

    Effective Date: 04/10/2026

    Thrival Muscle Recovery ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information that we collect from visitors to our website, https://thrival.com/ (the "Site"). By accessing or using our Site, you agree to the terms of this Privacy Policy.

    1. Information We Collect

    • Personal Information: When you make a purchase or create an account, we may collect personal information such as your name, billing and shipping address, email address, phone number (optional), and payment details. While we may collect Personal Information, we do not sell, broker, or profit from your personal data.
    • Non-Personal Information: Like most online retailers, we may collect non-personal information automatically, such as your IP address, browser type, and browsing behavior through the use of cookies and other tracking technologies. While we may collect Non-Personal Information, we do not sell, broker, or profit from your non-personal data.

    2. How We Use Your Information

    We use the information we collect for specific purposes, including:

    • To process and fulfill your orders.
    • To provide customer support.
    • To communicate with you regarding your order and send updates.
    • To send you marketing communications if you have opted in.
    • To analyze and improve our website and services.

    3. Cookies

    Our Site uses cookies to enhance your experience. Cookies are small files stored on your device that help us recognize you and remember certain information. We use cookies for:

    • WooCommerce order attribution
    • Klaviyo
    • Google Analytics and Google Conversion Linker
    • Meta Pixel
    • PostHog
    • Stripe
    • Cloudflare (to distinguish between humans and bots)

    You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our Site.

    4. Data Security

    We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

    5. Your Rights

    You have the right to:

    • Request correction of any inaccurate or incomplete information.
    • Opt-out of receiving marketing communications at any time.

    6. Changes to This Policy

    We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

    7. Contact Us

    If you have any questions or concerns about this Privacy Policy, please contact us at:

    Contact Form
    customer.service@Thrival.com

    Your continued use of the Site following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes. Thank you for choosing Thrival Muscle Recovery!

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    Return Policy

    Thrival has a 30-day return policy from the date of delivery by carrier (typically UPS or USPS) to purchaser.

    Eligible returns must:

    • Include all parts from order.
    • Be carefully repackaged to avoid scratching between parts.
    • Be clearly marked with the Thrival Order Number on the outside of the box.
    • Be sent by the purchaser to the following address:

    Thrival
    115 Grey Owl Lane
    Somers, MT 59932

    Once the return is received and checked for damage, the full refund will be initiated within 1-2 days, and it may take 5-7 additional days for the refund to show-up on the card used for the purchase.

    Please note that Thrival does not provide Return Merchandise Authorization (RMA) numbers.

    Warranty

    Thrival commits to a lifetime warranty for all its current products. Thrival products are primarily made with ABS plastic which is very durable, strong and long-lasting. The likelihood of a Thrival product breaking is very low. If one should break, please take pictures and email them along with your contact information to customer.service@Thrival.com.

    Made in the USA

    Since 2023, Thrival products have been 100% Made in the USA. When we initially started shipping some of our products in early 2021, our initial batch of products were injection molded in Taiwan or China but assembled in the USA. By 2023, all our products were manufactured and assembled in the USA. Our products have always been designed in the USA.

    If you have any questions regarding the origin of our products please feel free to contact the owners at customer.service@Thrival.com or by using https://thrival.com/contact/.