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    Questions About Thrival Products

    Yes, we recently launched a free App in the Apple & Android stores. This App teaches you how to use Thrival products for most muscle groups through step-by-step instructional videos. This App will be continually updated with new content as we move forward.

    Unequivocally, yes!

    Thrival’s adjustable system lets you space the heads, rotate the Wave heads inwards or outwards, or use a single head - so you can target any muscle group or body type. This capability makes Thrival’s versatility unmatched.

    Yes! After being unable to find an effective solution on the market, two D1 ski racers designed Thrival’s product line to address the back pain they experienced from training.

    Your back pain may come from sitting too long, lifting heavy things or chores. Thrival can potentially help no matter what caused your back pain.

    Foam rollers and massage balls are mostly intended for the outside surface of large muscles. They cannot penetrate deeper into the body to affect hard-to-reach muscles or penetrate deeper on a surface muscle, like a massage therapist does.

    Foam rollers and massage balls can be effective with some muscle groups however the Thrival system is designed to be better at muscle release and relief for virtually all muscle groups.

    While holding the board down with one hand, grip the top of the head with your other hand and pull straight up to release – you might have to wiggle it a little bit. Reposition the head in a different slot and then push it down until fully seated.

    • Technique A: Hold the board vertically (the longer side vertically) and then place both your thumbs on the upper half while using the heel of your hand and other 4 fingers to grip the bottom half. Using your thumbs, work the board back and forth until it releases.
    • Technique B: Hold the board horizontally with one hand on each board. Pretend you are tearing a piece of paper, rotate 180 degrees, do this repeatedly and eventually it will release.

    Thrival’s products are protected by several patents and trademarks which are disclosed at https://thrival.com/about/patent-trademark-registrations/ and on the bottom of our boards and attachments.

    Yes. Thrival products are proudly designed in the U.S. and manufactured in Piqua, Ohio. Manufacturing in the U.S. costs more, but it guarantees the quality, consistency, and reliability our customers expect.

    Thrival’s products are made from ABS or Acrylonitrile Butadiene Styrene. The covers for the attachment heads are made from TPU or a thermoplastic elastomer.

    Questions about Using your Thrival

    We have an App for Apple and Android devices that provides step-by-step instructional videos for how to use our different products for specific muscle groups. You can also find information in our library of How-To videos narrated by a Chiropractor and/or Physical Therapist. And finally, we also have videos on our Youtube channel and Instagram page.

    Most people attempting to release a tight muscle experience some discomfort. For some people, it may be a little more than can be tolerated. In that instance, you can do one of two things:

    • Purchase and use our elastomer covers for the Wave, Ballhead, and Bullseye heads. These covers create more surface area and are softer.
    • Alternatively, you can also place a folded hand towel over the heads to soften initial pressure as you get used to deeper work.

    Typically, yes. If you have muscle groups that are tight then your range of motion is less than optimal. By releasing tight muscles, your range of motion should improve.

    Anytime you feel like you need relief with great times being before or after you exercise, before you go to bed, or when you wake up.

    We have no reports of a Thrival scratching any floors or leaving marks. The 10 rubber feet on the bottom of the Thrival board protects your floors.

    Questions About Thrival and its Policies

    Thrival products are sold on this website, Amazon, Dick’s Sporting Goods (select retail & webstore), Walmart (webstore), PerformBetter.com and numerous Chiropractor, PT and Wellness affiliates.

    Yes! If you have any problems, please contact us and send us a photo and we will ship you a replacement.

    Thrival’s return policy can be found at thrival.com/return-policy/.

    Questions About the Body

    Your psoas muscles are rope-shaped muscles that run between your femur bones in your legs to your spine in your torso and are the predominant muscles involved in lifting your legs. They do a lot of heavy lifting as each leg is typically 16-19% of your total body weight.

    The heavy lifting required means that most people’s psoas muscles are very powerful and because they are anchored between the femur and your spine in the lower lumbar region, this continual tugging on the spine can lead to lower back pain and persistent lower back problems. Many people relieve lower back pain with pain relief drugs. Drugs often are the quick and very temporary fix for a more systemic issue that can be resolved through exercise and loosening tight muscles with the Thrival system.

    Other Questions

    Many overseas products attempt to imitate American designs but are not developed by athletes with firsthand knowledge of recovery needs. Instead, they are often engineered primarily to avoid patent conflicts or to fit into a certain sized box that is cost effective to ship, which can lead to shapes and angles that don’t deliver the intended relief. These products typically offer limited or no ongoing support. Additionally, materials can also be uncertain, with plastics sometimes blended with unknown fillers to reduce costs, making durability and safety less predictable.

    Thrival, by contrast, is athlete-designed, U.S.-manufactured, and built with verified materials. Every product is backed by our lifetime warranty and responsive customer support.

    Thrival Arch

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    Return Policy

    Thrival has a 30-day return policy from the date of delivery by carrier (typically UPS or USPS) to purchaser.

    Eligible returns must:

    • Include all parts from order.
    • Be carefully repackaged to avoid scratching between parts.
    • Be clearly marked with the Thrival Order Number on the outside of the box.
    • Be sent by the purchaser to the following address:

    Thrival
    115 Grey Owl Lane
    Somers, MT 59932

    Once the return is received and checked for damage, the full refund will be initiated within 1-2 days, and it may take 5-7 additional days for the refund to show-up on the card used for the purchase.

    Please note that Thrival does not provide Return Merchandise Authorization (RMA) numbers.

    Warranty

    Thrival commits to a lifetime warranty for all its current products. Thrival products are primarily made with ABS plastic which is very durable, strong and long-lasting. The likelihood of a Thrival product breaking is very low. If one should break, please take pictures and email them along with your contact information to customer.service@Thrival.com.

    Made in the USA

    Since 2023, Thrival products have been 100% Made in the USA. When we initially started shipping some of our products in early 2021, our initial batch of products were injection molded in Taiwan or China but assembled in the USA. By 2023, all our products were manufactured and assembled in the USA. Our products have always been designed in the USA.

    If you have any questions regarding the origin of our products please feel free to contact the owners at customer.service@Thrival.com or by using https://thrival.com/contact/.